Privacy policy

Last updated: June 2026

1. Who we are

HeroCall is an AI phone receptionist service for UK tradespeople, operated by Hero Foundry. Our website is herocall.co.uk.

2. What data we collect

When you sign up or get in touch, we collect:

  • Your name
  • Your email address
  • Your phone number (the business number you forward to HeroCall)
  • Call recordings and transcripts processed by HeroCall to capture job details
  • Any information you include in a message to us

We do not use cookies, analytics trackers, or any other tracking technology on this website.

3. How we use your data

We use the information you provide solely to:

  • Answer and capture your business calls when you're unavailable
  • Deliver call summaries and follow-up details to you
  • Respond to enquiries and provide customer support
  • Improve the HeroCall service

4. Data storage

Call audio and transcripts are processed by our telephony and AI providers on our behalf. They act as data processors under our instructions and do not use your data for their own purposes. We do not sell or share your data with third parties for marketing.

5. Data sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. Data is only shared with the subprocessors needed to deliver the HeroCall service.

6. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to the processing of your data

To exercise any of these rights, email us at hi@herocall.co.uk.

7. Contact

For any privacy-related questions, contact us at hi@herocall.co.uk.